Frequently asked questions

It's really straightforward. The client contacts us, usually by phone or email, and explains their shipping need: basically, the type of object, its dimensions and weight, the destination and, if necessary for insurance purposes, its value. We immediately prepare a quote and a collection and delivery plan, and if the client accepts it, we proceed according to the plan.

Our service is valid for any type of merchandise: suitcases, documents, personal effects, antique and modern furniture, antiques in general, paintings, sculptures, porcelain, glassware, sports equipment, wines, etc. Only live animals and dangerous goods are excluded, as well as perishable goods, depending on the destination country.

Both collection and delivery of the goods are carried out wherever the client indicates. These may be private homes, hotels, commercial premises, post office boxes, etc.

Domestic shipments and those within the European Community have a transit time of 24 hours, shipments to the United States of America 36 hours, and those to the rest of the world 48 hours. In no case will we be liable for delays attributable to customs inspections, cancellations, connection delays, stoppages, strikes, incorrect or incomplete addresses, or any other circumstance beyond our company's control.

We use custom packaging according to the merchandise; clearly, a document shipment is not the same as a suitcase or a piece of porcelain. In any case, our packaging is first-rate, and when we use wood (crates, frames, pallets, etc.), it always bears the fumigation and pest-control certificate stamp, in compliance with International Standards for Phytosanitary Measures No. 15.

Our shipments are fully insured against theft and breakage, depending on the packaging. Depending on the type of merchandise, we propose and recommend standard packaging, or security packaging in wood. If the client does not accept wooden packaging, we use standard packaging, but in that case, should damage to the goods occur that is caused or facilitated by insufficient packaging, the insurance will not be liable for such damage; conversely, if the shipment has been properly protected with appropriate packaging, the insurance covers any breakage or deterioration arising during transit.

Fundamentally, we believe it lies in personalization. We establish a direct, trusted relationship with the client, we are available at any time of day, every day of the week, we pack the goods according to their characteristics and the journey they must make, we select and manage the most efficient and best-performing means for the shipment in question, and we carry out exhaustive tracking until delivery at the agreed place. It is this unique combination of actions and services that constitutes our best asset and our competitive advantage.